Complaints, Feedback and Suggestions

The ODPP aims to be accessible and responsive to victims of crime, witnesses and our other stakeholders in the prosecution process. As an organisation we strive to deliver a quality service and continuously improve by constructively using the feedback we receive.

We expect to receive feedback, compliments and complaints about our work. We want to know what we have done wrong, what we could do better and where we have exceeded expectations, to help us improve the way victims and witnesses are treated.

The ODPP complaints policy may be read here

Complaints, feedback and suggestions dealt with by our Office

  • Any allegation of impropriety or misconduct by a staff member of the NSW ODPP
  • Any clearly articulated grievance about the handling of a case by our Office, our policies, procedures or service.

If you want to make a complaint or provide feedback in relation to a matter as outlined above, please complete this form and email to complaints@odpp.nsw.gov.au

Complaints, feedback and suggestions not dealt with by our Office

Any complaints relating to or about Judicial Officers

For complaints regarding Judicial Officers please refer them to the Judicial Commission of NSW. More information relating to making a complaint to the Judicial Commission can be found here https://www.judcom.nsw.gov.au/complaints/

Any complaints relating to or about Police Officers or the NSW Police

For complaints regarding the NSW Police or their Officers please refer them to the NSW Police Integrity Commission or the NSW Ombudsman. More information relating to making a complaint with the Police Integrity Commission can be found here https://www.pic.nsw.gov.au/ReportingMisconduct.aspx

Information relating to making a complaint to the NSW Ombudsman can be found here

https://www.ombo.nsw.gov.au/what-we-do/our-work/police

Please note:

Allegations of criminal conduct are usually investigated by the Police. This Office has no power to direct police or other agencies in their investigations.