Financial and other support and information
If you are a victim of violent crime (including if you are a family member of a homicide victim) you may be eligible for support and assistance under the NSW Victims Support Scheme.
The scheme is run by Victims Services, which is part of the NSW Department of Justice. It provides:
- information, support, and referrals to other services
- financial assistance for immediate needs (such as to relocate to a safer place, make other necessary safety improvements, emergency medical and dental care, and crime scene clean up). Payment for immediate needs is capped at $5,000. A separate payment to assist with funeral costs is capped at $9,500
- financial assistance for economic loss as a direct result of the crime (such as lost earnings, loss or damage to personal items, justice related expenses, ongoing medical and dental care and out of pocket expenses). Payment for economic loss is capped at $30,000
- ‘recognition payments’, that acknowledge you have been a victim of a violent offence. Payments are based on the offence, and range from $1500 (for attempted sexual assault, sexual touching, robbery involving violence, and assault) to $15,000 (for spouses and under 18 children of homicide victims)
- counselling by a professional counsellor.
If you are a financially dependent family member of someone who died in a motor vehicle accident, you may be eligible for compensation under NSW law.
‘Family member’ most commonly includes partners or children but can also cover siblings and parents.
Compensation can include for economic loss (such as wages) and medical and funeral costs.
You have six months from the time of the incident to make a claim, under the CTP (compulsory third party, or ‘green slip’) insurance scheme.
For information on both financial compensation and funeral costs, contact CTP Assist on 1300 656 919 (or email firstname.lastname@example.org for enquiries about compensation and email@example.com for enquiries about funeral costs).
If you are a victim (including a family victim) of a violent crime involving mental illness or impairment, Victims Services has a specialist team that can provide you with support and information.
The Specialist Victims Support Service works very closely with the ODPP’s Witness Assistance Service (WAS) when an offender is dealt with under forensic mental health law rather than criminal law (see Crimes involving mental illness or impairment).
Its range of services includes maintaining a victims’ register (see below).
Victims of crime in NSW can register to be kept informed about changes to the offender’s custody arrangements.
If the offender is an adult, registered victims can be told, for example, where they are being held, if they are going to be released soon, if they escape, and if they die.
If the offender is a juvenile, victims will not be told where they are being detained or their actual release date, but can be informed if they are given approval for leave, their release is coming up, parole is pending, they escape, and the general area they are living in after being released.
There are three victims’ registers in NSW:
- the adult offenders victims register (which is maintained by Corrective Services NSW, ph 02 8346 1374)
- the Specialist Victims Register, for when the offender is mentally ill or impaired (Victims Services, ph 1800 633 063)
- the Juvenile Justice victims register (Juvenile Justice NSW, ph 02 8346 1374).
Witness Assistance Service (NSW ODPP)
Sydney 02 9285 8606 (ask to speak to a WAS officer)
1800 814 534
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019 123
Sexual assault support
- NSW Health Sexual Assault Services (includes contact details for NSW Health sexual assault services throughout NSW, including Child Protection Units)
- NSW Rape Crisis (sexual assault counselling and support services)
- 1800 424 017
- Rosie's Place (a place for children, young people and their families who have been impacted by violence, including sexual assault)
- 02 9625 2599
- Community Restorative Centre Court Support Scheme (trained volunteers provide information on the court process, and where to seek advice and emotional support)
- 02 9288 8700
- Criminal Justice Support Network (CJSN) (the Intellectual Disability Rights Service provides court and police station support to people with cognitive impairment)
- 1300 665 908
- Mission Australia Court Support Service (practical and emotional support for victims of crime attending court in greater metropolitan Sydney)
- 02 9356 0604
- Victims and Witness of Crime Court Support (VWCCS) (supports victims and witnesses of crime required to give evidence in court)
- 02 9287 7671
- 0417 259 867
- LawAccess NSW (government phone service providing legal information and referrals)
- 1300 888 529
- Women’s Legal Service NSW (legal advice and referrals to women in NSW)
- 02 87456900
- Legal advice lines (including for women, domestic violence, Indigenous women, and care and protection)
- Victims of Crime Assistance League (VOCAL) (service for victims of crime in the Hunter Region of NSW)
- 02 4926 2711
- Women’s Domestic Violence Court Advocacy Services (WDVCAS) (information, advocacy and referrals for women and their children in NSW who have experienced domestic violence)
- 1800 938 227
Other support and information
- Homicide Victims Support Group (HVSG) (counselling, support and information for families and friends of homicide victims)
- 02 8833 8400
- 1800 191 777 (24-hour support)
- Homicide Survivors Support After Murder Group
- 0415 619 590
- Justice Journey (information to help victims of crime navigate the justice process)
- Kids Helpline (24-hour phone and online counselling service for young people, ages 5–25)
- 1800 55 1800
- Lifeline (24-hour crisis support and suicide prevention services)
- 13 11 14
- NSW Health (provides a wide range of service for the prevention and response to violence, abuse and neglect)
- Parent Line (phone counselling, information and referral service for parents of children and young people under 18 in NSW)
- 1300 1300 52
- TIS National Telephone interpreter service
- Free service enquiries
- 1300 575 847
- Immediate phone interpreting
- 131 450
- Witness Assistance Service
- WAS overview (in Arabic, Italian, simplified Chinese, traditional Chinese, Vietnamese)
- Aboriginal WAS officers
- Appeals to the Court of Criminal Appeal
- Services and support groups providing court support
- Supporting children through a criminal prosecution
- Supporting victims and witnesses at court
- Sentencing process
- Writing your own victim impact statement
- About victim impact statements